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Happy New Year everyone. We hope you enjoyed the Christmas break and have not found the return to work and school too painful!
Christmas is perfect for spending quality time with the family and if you have little ones, you may have had the chance to watch Bumblebee released on the 26thDecember. It’s the latest Transformers movie about a yellow VW Beetle that transforms into a robot and according to Empire, it’s “An impassioned ode to both the toys and their era, this, at last, is the Transformers movie we’ve been waiting for”.
And look what we found in our workshops just before Christmas?
Could this 1974 vintage Beetle be a Transformer cousin coming in for it’s own transformation?!?!
Has anyone been asking Santa for a new car this year? Don’t worry if you haven’t been good enough for him to sort that for you, because we think with the right care and attention for your existing car, you might not even need one!
Alan, seen here, joined us as a technician in 1990. He’s been driving his Kia Rio from new since 2009 and in those 9 years has notched up a spectacular 314,000 miles – all on the same clutch. We think that’s quite a result!
If you want to know the secret of his success and gain some tips for looking after your vehicle, please get in touch
Last Friday saw H&L Motors sponsor the Hampton Hill Parade for the 5thyear running and what a great way it was for families to kick off the festive season.
Leading the parade was our very own 1953 Morris Minor Pick-Up, who has spent months being painstakingly refurbished to be finally unveiled for the event. She was driven by Dave Sibley, who has been with us since 1977! If you’ve ever had an MOT at H&L Motors, you will have met Dave at some point. Seen in the photo accompanied by his wife Kim, who has been with us almost as long!
It was great to see Park Lane Stables in the parade for the first time this year. A wonderful local charity that we sponsor and who we’re sure you agree, lit up the street and added an extra sparkle of magic. If you’d like to know more about them, do check out their website https://www.parklanestables.co.uk
Thank you to everyone who took part in our Winter Wonderland photo competition which went down a treat. There were some very creative entries and it was difficult to choose, but finally we couldn’t resist Heather Ayre’s son’s cheeky selfie. We also added a runner up prize with this photo from Ellie Jones-Gray because we liked it so much! For everyone else we had plenty of goodies at our stall and our light-up glasses and rings were very popular with the children.
All in all, we think the parade was the best yet and we hope you agree!
H&L Motors is a family business so we know how important family time is! That’s why we’ve decided to celebrate our 5th year of sponsoring the Hampton Hill Christmas Parade by launching a competition.
Just come and visit us at our stall on Friday 30th November (head for the Christmas tree and you’ll see our gazebo nearby!). We have plenty of giveaways for the children and in your goody bag you’ll find a mini version of our iconic 1953 Morris. On the bottom of each Morris is a number, which will go into a prize draw. For a chance to win, all you need to do is post a selfie on Facebook with the number showing – tagging us and liking our Facebook page @HandLMotors, then you could be the lucky family with tickets to one of the attractions at Winter Wonderland this year.
What number is your Morris?
We’ve been proud to be VW Group approved since 2007, so you can imagine how pleased we were to receive positive results from VW’s customer satisfaction survey.
Out of their 187 approved paint and body shops, VW’s customer survey statistics show that H&L Motors have been ranked No. 1 for communication through the process and No.2 for overall satisfaction! Both categories have also shown an increase in their score v last year. This means a lot to us because customer care is at the heart of what we do.
We’re always happy to hear from our customers, with the good and bad, to make sure we keep our customer service top notch, so if you have something to say we’d love to hear from you!
Congratulations to Daniel Carpenter, seen here on the left with Teddington Lawn Tennis Club Head Coach Anthony Mills, and runner up William Fallon. Last week he won the Men’s Singles at the Teddington Lawn Tennis Club Open Tournament sponsored by H&L Motors. It looked for a while that the rain was going to put a dampener on things, but the sun came out in the afternoon to shine over a great mens’ final match.
This local gem of a club sits right in the heart of Teddington and has over 600 members. Its six courts (five of which are floodlit) and clubhouse are set within its own grounds at the end of Vicarage Road and it prides itself in being one of the top clubs in Middlesex, boasting six Men’s and six Ladies’ teams playing in the Middlesex leagues.
After an amazing summer, the winter months are starting to make an appearance and can be demanding on your vehicle. Slippery roads, dark mornings and evenings, with wet & cold conditions, can conspire to push your vehicle components to their limit.
You will want to be sure your vehicle is as safe as it can be in the poor conditions that winter brings. Brakes, tyres, lights & seat belts are usually the most crucial, but there are also many other components that play an important part in keeping you and those around you safe.
Here are a few reminders for keeping your vehicle safe this winter:
If you have any questions regarding keeping your car safe during the coming winter months, or want to book in a winter service check, then please give us a call on 020 8977 5865 or drop us an email at: firstname.lastname@example.org
Remember we told you that Morris is away for a refurb? Our famous 1953 Morris has been off the forecourt for a few months now while our technicians have been busy in the workshop getting her ready for the holidays.
She’s getting quite old, so every care has been taken to make her as good as new. We’ve stripped her right back to bare metal to do some “minor” (no pun intended) corrosion repair before a complete repaint, inside and out, which involves preparing each part before reassembling. Finally she is receiving all new sign writing.
We are looking forward to seeing her back on the road. Join us as we follow her on social media to see where she travels @HandLMotors #WheresMorris
James Frost may be a new face to some of you, but your cars have already known him for many years!
We first introduced James to the business back in 1993. He was just 16 years old and joined us for 3 years as a trainee Technician while attending college. We were delighted to see him back in 2005, when he brought a wealth of his own experience as a Technician to H&L for a further 3 years.
Finally, in 2012, he returned to H&L, as an even more experienced Technician and has been with us ever since. Over the years he has gained a vast knowledge, not only of cars, but also of the H&L business.
We were delighted to recognise his contribution to H&L in April of this year, by offering him the role of Service Manager. He already knows many of our customers’ names, and although he may only just be starting to get to know their faces, he certainly knows their cars. This gives customers the reassurance that when he talks about their cars, he knows his stuff!
We are proud to have watched James grow through his career and now have him join the management team – with every confidence that he will deliver a first class service to our customers.
When Renault UK told H&L customer Mr Skinner that the part he required for his Renault Espace was no longer available, it looked liked his car was headed for the scrap heap. But with a bit of thinking outside the box and a trip to France, H&L were able to get his Espace back on the road.
Rewind a couple months and Mr Skinner was very happy with his 2002 Renault Espace. It had always been reliable and drove well, until he began to experience problems starting his car. It would take several goes to start – from 5 or even 32 – every time! Clearly not a safe way to be driving the car. On inspection, the issue turned out to be the immobiliser, which was no longer able to read Mr Skinner’s key properly and was therefore preventing the car from starting as it should. So the next step was to source a replacement immobiliser. A simple solution… or maybe not!
On contacting Renault UK, we were advised that the Renault Espace 2002 was no longer supported by Renault and that it would not be possible to replace the immobiliser. This seemed like madness given the car’s otherwise good history, so we tried sourcing it second hand from the internet, breakers yards and even eBay – but to no avail. Not wanting to accept defeat, Peter thought he’d give it one last shot during his skiing trip to France. Armed with a photo and the part number, he took a little time out while he was “on holiday” in France and found a garage. The French owner confirmed the part was no longer available, and offered to “try the graveyard” (their words!). The search was successful and Peter came back from skiing with the part. He plugged it in and it worked! All for just 20 Euro and a bit of labour!
A few weeks later, Mr Skinner is still happily driving his Espace, which he describes as being back to its old self. “I cannot thank H&L enough. Peter definitely went beyond his remit to satisfy the customer and for that I am deeply grateful”
70 – 72 Wellington Road